Locations throughout the Mid-Atlantic region

Search our network of 40,000+ doctors, hospitals, labs and other facilities to find the right one for you and your family. Each facility has been carefully selected by Johns Hopkins for high-quality, patient-centered care.

Bon Secours Mercy Health in the Richmond, VA region will be in-network for US Family Health plan beginning Jan. 1, 2025. Bon Secours hospitals may not show in our provider directory right now, but they will be listed soon.

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Johns Hopkins OnDemand Virtual Care: No-Appointment After-Hours Telehealth

Johns Hopkins OnDemand Virtual Care

With Johns Hopkins OnDemand Virtual Care, you can get the care you need from wherever you are. Connect with a health care provider within minutes via computer, tablet, or mobile device – no appointment needed – and get health advice, a review of your symptoms, and prescriptions sent to your pharmacy if necessary. Use this service for non-emergency* health concerns from 6 p.m. – 8 a.m. on weekdays, or anytime on weekends.

For OnDemand telehealth visits, anyone under 18 must be accompanied by an adult.

*In an emergency, do not use this service: call 911 or visit the nearest hospital.

Sick or Hurt After Hours?

Medical issues can happen at any time. Know where to go before something comes up.

  • An urgent care center treats medical problems that require quick attention but are not life-threatening. Most urgent care centers see walk-in patients and are open evenings and weekends. Use our provider directory to find an urgent care center close to your home in our network.
  • An emergency room, or ER, treats medical conditions that threaten to endanger your life or cause you serious injury. In a true emergency, don’t hesitate – call 911 or go to the ER.
  • Your doctor’s office can treat health problems that can wait. For non-emergencies, call your PCP first. You may be able to schedule a same-day or next-day appointment or a telehealth visit from home.

When you can’t get in touch with your PCP, Johns Hopkins OnDemand Virtual Care is available. Use your computer or mobile device to connect with a doctor in minutes: no appointment needed! Sign up now so if something comes up, all you have to do is log in.

What Care Do I Need?

These guidelines can help you decide where to go. Still not sure? Call our Nurse Chat line at 844-344-4218. A registered nurse will help you figure out whether you need care right away or if it can wait.

Setting When to Use What You’ll Find There What Sets It Apart
Primary care manager During office hours Screenings, well-visits, sick visits, general health advice A provider who understands all your health needs and coordinates your care with specialists if needed
Johns Hopkins OnDemand Virtual Care (telehealth) 6 p.m. to 8 a.m. on weekdays; anytime on weekends Convenient option when you can’t get to your provider’s office for minor illnesses like a sore throat, cold or headache Health care visits with a physician by video chat; access to nonemergency care from anywhere, including at home
Urgent care center Outside primary care manager’s office hours; evenings and weekends Quick access to care for minor injuries and illnesses when your regular provider isn’t available; often, basic lab tests and X-rays on-site Treatment for common illnesses and injuries such as cuts, rashes and more
Emergency room Sudden and severe injuries and illnesses; life- or limb-threatening emergencies Expert care for sudden, severe conditions; access to a variety of lab tests and imaging methods Treatment for serious symptoms such as shortness of breath, sudden weakness in arms or legs, head trauma, and more