Share the Good Stuff

Take our easy member survey

Have your doctors delivered excellent care, made something easier for you or gave you helpful information? Has USFHP provided the resources and support needed to manage your well-being and your budget? Our member experience survey is your chance to let us know!

USFHP strives to give you and your family the service, support and convenience you need to stay healthy.

• USFHP offers members convenient virtual care options, such as Telehealth services when you have a minor health concern and your doctor’s office is closed, and a 24/7 Nurse Chat line to answer your questions about an illness, injury or symptom.
• USFHP members enjoy a network offering access to more than 40,000 providers and facilities, including Johns Hopkins providers — plus an easy-to-use provider search tool that allows you to tailor search results according to care needs, language spoken, gender preference and more. Try it out.
• Timely mental health care is easier than ever for USFHP members with UpLift, a virtual behavioral health platform with an expanded provider network and easy search tools to match a provider to your needs and preferences. Learn about it.
• USFHP members enjoy money-saving discounts such as Home Chef to get fresh, preportioned ingredients and easy-to-follow recipe cards delivered right to your door, or enjoy discounted fitness center membership for you and your spouse with the Active&Fit Direct fitness program.
• USFHP members who use a Johns Hopkins Community Physicians (JHCP) provider as their primary care manager have special access to a direct-scheduling line with Johns Hopkins providers. Get new patient appointments within one month and follow-up appointments within 48 hours. Learn more.

Why this survey matters

Every year, a random sample of USFHP members receives a survey. The 20-minute survey includes questions about your recent experiences with your plan and providers and can be completed by phone, by mail or online. USFHP works with SPH Analytics to administer this survey.

If you have already received this survey and completed it, we thank you for your feedback. If you have not, you may receive this survey soon. Please complete this survey to help us to understand your experience with USFHP. We know that when it comes to health care, the only experience that matters is yours, and that’s why your voice is so important. Your feedback could help improve the care experience for all USFHP members.