Unmatched Dedication to Quality Improvement

The Quality Improvement (QI) department at Johns Hopkins Health Plans uses national measures and best practices to ensure that Johns Hopkins USFHP beneficiaries receive the highest quality health care services available. Our QI department uses key processes for analysis, strategy, implementation, monitoring, and reporting as an integral part of the internal QI process.

QI initiatives and projects are developed after careful consideration that includes the potential positive impact on beneficiary health outcomes. The progress of QI initiatives and projects is regularly evaluated and updated. The outcomes of all quality initiatives and studies are evaluated annually to identify any trends. In addition, results from the annual evaluation are used when setting objectives for the upcoming year.

QI initiatives are aimed at delivering continued improvement

Service
Excellence

Quality of Care
& Member Safety

Business Process
Improvement